Understanding Amazon’s Delivery Date Based Reserve (DDBR) Policy — And Why Your Metrics Might Look Off

Have you ever looked at your recent Amazon sales or revenue and thought, "Where did all my money go?" You’re not alone — and the answer might come down to how (and when) Amazon pays you.

This post breaks down Amazon’s Delivery Date Based Reserve (DDBR) policy, explains why your payouts may be delayed, and shows you how to view deferred transactions in Seller Central.

What Is a Deferred Transaction?

A deferred transaction on Amazon is a sale where the payout is temporarily held and paid at a later date. This doesn’t mean something is wrong — it just means Amazon hasn’t released those funds yet based on certain policies.

There are two primary reasons for deferred transactions:

1. Delivery Date Based Reserve (DDBR)

Under the DDBR policy, Amazon holds funds for 7–8 days after delivery is confirmed to cover possible refunds, claims, or chargebacks.

This means your:

• Sales revenue

• Amazon fees

• Refunds

• And other metrics

...may appear lower or delayed for the past 7–8 days, even in tools like Sellozo.

2. Invoiced Orders (Amazon Business Customers)

When you sell to Amazon Business customers, Amazon allows them to pay by invoice. This means:

• Payment isn’t collected at checkout.

• You don’t get paid until the business customer settles their invoice — typically 30 to 45 days from the order date.

• These transactions are also subject to DDBR, but usually the invoice due date is longer than the reserve period.

Where Can You View Deferred Transactions?

Amazon makes it easy (sort of) to view your deferred transactions:

1. Go to your Payments Dashboard in Seller Central.

2. Navigate to Transaction View.

3. Select Deferred Transactions from the dropdown.

Here, you’ll see:

• Which sales are deferred

• The reason for the deferral (DDBR or invoiced order)

• The expected payout date

📝 Note: Until November 2024, DDBR transactions were shown under the account-level reserve section. Now, they appear under Deferred Transactions for added clarity.

When Will You Get Paid?

Your deferred transaction status will change from “Deferred” to “Released” when:

• The item has been delivered, and the DDBR hold period has passed, or

• The business customer pays their invoice

Once marked "Released," the transaction will be included in your next payout cycle.

How Sellozo Supports You Through This

At Sellozo, we do our best to reflect the most up-to-date data Amazon makes available. But due to DDBR, Total Revenue, Profit, and Margin from the past 7–8 days may be incomplete until Amazon finalizes those transactions.

That’s why we include a helpful note under relevant reports — so you know it’s not a data error, just Amazon’s timeline.

Final Tips

• Don’t panic if your recent sales data seems off — it's likely DDBR at work

• Use older date ranges when analyzing trends or performance

• Visit your Deferred Transactions dashboard to check expected payout dates

• Sellozo will automatically update your metrics once Amazon releases the data

Questions? We're Here for You.

Have more questions about your sales data or how Amazon’s policies affect your performance tracking? Reach out to your Sellozo account manager or our support team anytime — we’re always ready to help.